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Valet Support

Cisco Connect Software

Cisco Connect software provides a step-by-step setup wizard that will have your computer connected wirelessly in minutes. Cisco Connect offers powerful tools for managing your wireless network such as security settings, Guest Access, Parental Controls and Advanced Settings. Cisco Connect is included with every Valet Hotspot.

Support Sections

Guide Me provides step-by-step solutions and troubleshooting tips. FAQs are frequently asked product questions. Select Downloads for user guides and firmware updates.

  • Overview
  • Guide Me
  • FAQs

    • Frequently asked questions

    Frequently Asked Questions for various Operating Systems

  • Forums

    • Forums


  • Downloads

    • Downloads

    Please ensure you select the correct hardware version as not all downloads are compatible with your device.

    Free Software notice for certain products, click here.

    Where's my model number?

    License Agreement
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    How to find your model or serial number

    To find model or serial numbers, choose your device below.

    VALET HOTSPOTS

    •  

      Step 1:
      Flip the device over.

      Step 2:
      You should find the model number on the sticker underneath the device. Please see the example.

      Step 3:
      Take note of the exact model number and version of your product. The serial number is located right underneath the model number. In this example, the model number of the device is M20.

      NOTE: The images may vary depending on the exact model number of your Linksys Product. If there is no version number beside the model number it means that is version 1.

    WIRELESS ROUTERS AND ACCESS POINTS

    • E-Series

      Step 1:
      Look at the top of the device.

      Step 2:
      The model number should be found under the CISCO logo.

      NOTE: The images may vary depending on the exact model number of your Linksys product. The serial number is located underneath the device. If there is no version number beside the model number, it means that it is a version 1.

    • Blue and Black

      Step 1:
      Flip the device over.

      Step 2:
      You should find the model number on the sticker underneath the device. Please see the example.

      Step 3:
      Take note of the exact model number and version of your Linksys device. The serial number is located right underneath the model number. In this example, the model number of the device is WRT54G ver 6.

      NOTE: The images may vary depending on the exact model number of your Linksys Product. If there is no version number beside the model number it means that is version 1.

    • Silver

      Step 1:
      Look at the side panel of the router when it is standing vertically.

      Step 2:
      You should find the model number on the sticker. Please see the example.

      NOTE: The images may vary depending on the exact model number of your Linksys Product. If there is no version number beside the model number it means that is version 1.

      Step 3:
      Take note of the exact model number and version of your Linksys device. The serial number is located right underneath the model number. In this example, the model number is WRT54GX4.

    • Wireless Routers with Voice Ports

      Step 1:
      Look at the side panel of the router when it is standing vertically.

      Step 2:
      You should find the model number on the sticker. Please see the example.

      NOTE: The images may vary depending on the exact model number of your Linksys Product. If there is no version number beside the model number it means that is version 1.

      Step 3:
      Take note of the exact model number and version of your Linksys device. The serial number is located right underneath the model number. In this example, the model number is WRTP54G V.2.

    • Wireless VPN Routers

      Step 1:
      Look at the side panel of the router when it is standing vertically.

      Step 2:
      You should find the model number on the sticker. Please see the example.

      NOTE: The images may vary depending on the exact model number of your Linksys Product. If there is no version number beside the model number it means that is version 1.

      Step 3:
      Take note of the exact model number and version of your Linksys device. The serial number is located right underneath the model number. In this example, the model number is WRV54G.

    WIRED ROUTERS

    • Blue and Black

      Step 1:
      Flip the device over.

      Step 2:
      You should find the model number on the sticker underneath the device. Please see the example.

      Step 3:
      Take note of the exact model number and version of your Linksys device. The serial number is located right underneath the model number. In this example, the model number of the device is BEFSR41 ver.4.1.

      NOTE: The images may vary depending on the exact model number of your Linksys Product. If there is no version number beside the model number it means that is version 1.

    WIRELESS ADAPTERS

    • PC Card or Card Bus

      Step 1:
      If your adapter is already connected to the computer, shut down your computer and remove the adapter.

      Step 2:
      You should find the model number on the device itself. Please see the example.

      Step 3:
      Take note of the exact model number and version of your Linksys device. The serial number is located right underneath the model number. In this example, the model number is WPC54G ver.7

      NOTE: The images may vary depending on the exact model number of your Linksys Product. If there is no version number beside the model number it means that is version 1.

    • PCI Adapter

      Step 1:
      If your adapter is already connected to the computer, shut down your computer and remove the adapter.

      Step 2:
      You should find the model number on the device itself. Please see the example.

      NOTE: The images may vary depending on the exact model number of your Linksys Product. If there is no version number beside the model number it means that is version 1.

      Step 3:
      Take note of the exact model number and version of your Linksys device. The serial number is located right underneath the model number. In this example, the model number is WMP54G ver.4.1.

    • USB Wireless Adapter

      Step 1:
      Look for the sticker around the device.

      Step 2:
      You should find the model number on the sticker. Please see the example.

      NOTE: The images may vary depending on the exact model number of your Linksys Product. If there is no version number beside the model number it means that is version 1.

      Step 3:
      Take note of the exact model number and version of your Linksys device. The serial number is located right underneath the model number. In this example, the model number is WUSB54G ver.4.

    WIRED ADAPTERS

    • PCI Adapters

      Step 1:
      If your adapter is already connected to the computer, shut down your computer and remove the adapter.

      Step 2:
      You should find the model number on the device itself. Please take note of the exact model number and version. Please see the example.

      Step 3:
      Take note of the exact model number and version of your Linksys device. The serial number is located right underneath the model number.

      NOTE: The images may vary depending on the exact model number of your Linksys Product. If there is no version number beside the model number it means that is version 1.

    SWITCHES

    • SE Switches

      Step 1:
      Look at the top of the device.

      Step 2:
      The model number should be found under the CISCO logo.

      Step 3:
      Take note of the exact model number and version of your product. The serial number is located underneath the device. In this example, the model number of the device is SE1500.

      NOTE: The images may vary depending on the exact model number of your Linksys product. If there is no version number beside the model number, it means that it is a version 1.

    MEDIA HUB

    •  

      Step 1:
      Flip the device over.

      Step 2:
      You should find the model number on the sticker underneath the device. Please see the example.

      Step 3:
      Take note of the exact model number and version of your Linksys device. The serial number is located right underneath the model number. In this example, the model number of the device is NMH410.

      NOTE: The images may vary depending on the exact model number of your Linksys Product. If there is no version number beside the model number it means that is version 1.

    WIRELESS HOME AUDIO

    •  

      Step 1:
      Flip the device over.

      Step 2:
      You should find the model number on the sticker underneath the device. Please see the example.

      Step 3:
      Take note of the exact model number and version of your Linksys device. The serial number is located right underneath the model number. In this example, the model number of the device is DMC250.

      NOTE: The images may vary depending on the exact model number of your Linksys Product. If there is no version number beside the model number it means that is version 1.

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