Valet Limited Warranty and Support

Cisco is there for you, with warranty and support services you can count on, no matter when you purchased your Cisco Valet product.

Cisco Valet products come with a limited warranty that covers your hardware against defects in materials and workmanship for one year. Complete details and limitations can be found in the Supplemental Information document on the Easy Setup Key and on our website.

Cisco Valet products are eligible for Complimentary Assisted Support for 1 year. Assisted Support includes technical phone support and live chat.

Our award-winning online support resources are available 24/7:

Rest easy, knowing that technical support is always just a phone call or click away, no matter how long you’ve had your product. Our award-winning phone support and web-based resources can get you back up and running even beyond your Complimentary Assisted Support period.

Need a little extra assistance, maybe you’d rather have the simplicity of having one of our agents remotely make the changes to your home network? With our Direct Connect support offering, that assistance is available right on the call. For a nominal fee, one of our agents can remotely access your computer, in a safe and secure manner, and configure your home network for you while you watch.

Talk with one of our expert phone technicians. They’ll help you set up or troubleshoot your home network over the phone. We’ll make our best effort to resolve your problem.

For more information and details on Warranty, Returns and Processes, please click here.

Have you ever thought of that perfect question just after you hang up with the service technician? With Phone Connect-6, that’s not a problem. Phone Connect-6 lets you make up to 6 phone support calls within a six month period (whichever comes first). That means you can call back up to five times within six months for no additional charge!

Have a more complex home network, or just want to have the peace of mind that your entire home network is set up and configured by a professional technician? Maybe you have some 3rd party devices such as a game console, or a new Network-enabled DVD player or TV? Well, our In Home Support offering is an option you should look at. With this service offering, you get a professional technician coming out to your home, for an in-person visit at a conveniently set appointment. Once at your home, they will be able to use their networking expertise to setup or troubleshoot your particular, and unique, home network environment.

Restrictions apply, for more information, please click here.